Frequently Asked Questions
General
Leuvenplus is Leuven’s largest and oldest tour guide organization and has been in existence since 1947. We offer walking tours and a few bike tours, during which you can explore the city in multiple languages with experienced guides.
Our guides speak Dutch, English, French, German, Spanish, and, upon request, Leives. During a guided tour, we can use a variety of languages.
You can reach us via our contact form, by email at leuvenplus@gmail.com, or by phone at +32 460 97 85 66.
Our focus is on Leuven. For specific requests outside the city, please contact us, and we’ll be happy to create a customized solution.
Yes, every year we organize our summer and winter walks, and in between, we also regularly offer guided tours for individual participants. You can find the schedule for these on our website and through various organizations. Flyers are also distributed in Leuven and the surrounding area.
If you would like a customized tour, please contact us by email or phone (see above). Please be sure to request this well in advance. The price will then be determined based on the duration, the size of the group, and the nature of the tour. We do not charge an additional fee for language selection if you choose a language from our list (see above).
You can request to shorten or extend the tour, change the starting and ending points, or add additional stops to the tour. If the tour allows for it, we’ll be happy to accommodate your specific requests. This may incur an additional charge.
Reservations and Prices
For a group tour lasting at least 1.5 hours and up to 2 hours, the cost is €8 per person, with a minimum of €90 per guide. The maximum number of participants per guide is listed with the tour description.
Many guided tours can be extended by one hour to include additional content. An extra hour costs €45 per guide per hour. Children 12 and under may join for free.
For special guided tours—i.e., those that include tastings or a culinary experience—a supplement applies, payable in cash or via QR code to the guide at the start of the walk:
For the "Hapje Stapje" tour, there is a 10-euro surcharge per person for the snacks, including for children who want to try them.
If you choose the Leuven beer stories, you'll pay an additional 11 euros per person for a tasting set of 3 beers.
These tours last between one and one and a half hours and cost 5 euros per person. Children under 12 can join for free.
See the calendar and what's on
You can book and pay in advance through the website, or you can sign up and pay the guide at the start of the tour (cash or QR code). The latter option is available if there are still spots available.
For groups, we recommend making reservations at least ten days in advance. For reservations made less than 5 days in advance, we charge an additional administrative fee of €10.
For guided tours that you can sign up for individually, you can make a reservation up until the day of the tour, as long as there are still spots available.
That's possible, depending on the availability of guides. Please always call first.
For guided tours that you can sign up for individually, you can register right up until the start, provided there are still spots available.
For most tours, there is one guide for every 25 people. This is specified for each tour.
For bike tours and a small number of hikes, there is a limit of 15 people per guide.
Some guided tours can be adapted to accommodate physical, visual, or cognitive disabilities. In such cases, we prefer to limit the group to 15 participants per guide.
Yes, you can book a private tour exclusively for your group, tailored to your interests and pace. The terms and conditions are the same.
For groups, this is possible if the content of the tour allows it. If the distance to the alternate departure point is short, no additional fee will be charged.
Please also check the City of Leuven’s website for the access requirements for tour buses.
Groups pay after the tour; the invoice is sent via Peppol and/or as a PDF. Payment is made by bank transfer.
For guided tours booked individually, payment is due in advance via the website or to the guide at the start of the walk (in cash or via QR code).
During the tour
The guide wears a distinctive “Gids-Leuvenplus” badge or ID and waits at the agreed-upon meeting place. He will wait there for 15 minutes.
Until the tour begins, communication will take place via email or phone (contactinfo). If you have any specific questions, feel free to ask—they will be forwarded to the guide in charge.
At the start of the tour, you'll be given the cell phone number where the guide (or one of the guides) can be reached.
If you are not present 15 minutes after the agreed-upon time or have not notified us, the guide will leave and you will be charged the full fee. If you do notify us, the guide can continue to wait for you, but the duration of the tour will then be shortened to the scheduled end time. If you still wish to take the full tour, you will be charged for it (45 euros per additional hour started, per guide).
Yes, children can join most of the guided tours. We also offer special guided tours designed for children and teens.
Most guided tours can be adapted to accommodate physical, visual, or intellectual disabilities. In such cases, we prefer to limit the group to 15 participants per guide. Please contact us well in advance.
Yes, definitely—for example, wheelchairs or strollers. Please let us know in advance so the guide can make arrangements.
Schools and large groups
Absolutely! We offer special school programs tailored to age and learning objectives. A special rate of 90 euros per group applies for these programs. For schools located within the city of Leuven, an additional subsidy may also be requested from the city government. Please ask us about the applicable conditions and procedure.
For guided tours with school groups, we take an interactive approach: the guide doesn’t just tell a story but also gives the students tasks to complete. Students get to do much more than just “follow along and listen”; they help shape the tour themselves.
The way we tell the story during the tour and the accompanying activities depend on the age of the target audience. Elementary school children have a different level of knowledge and different expectations and interests than high school students, and each tour is tailored to address these differences as effectively as possible.
That is why we ask that, to the extent possible, you ensure that the guide and the group leader have had brief contact beforehand (by phone or email). That way, during the tour, we can best adapt to what is being covered in other classes, for example.
Special rates apply for larger groups. Please contact us to receive a customized quote.
Yes, we offer guided tours for companies and organizations, and these can also be part of team-building or incentive activities, for example.
For your information: We are unable to arrange any activities other than the guided tour.
Bike Rides and Themed Tours
Yes, Leuvenplus organizes guided bike tours through Leuven and the surrounding area, covering topics such as history and architecture.
We would like to limit the group to 15 people.
Yes, participants are encouraged to bring their own bikes. If not, we can rent bikes through our partners—be sure to request this in advance.
At least 2 hours.
Absolutely! We offer themed tours, such as culinary tours, historical tours, beer tours, and more. You can find all the options here on our website.
Cancellations and Changes
Cancellations are allowed for groups, but please be aware of the cancellation policy. Contact us for details and any applicable fees.
No later than five days before the tour, the customer must provide the final number of participants. That number determines the final bill. If the tour is canceled after that, we will charge for the expenses we have incurred, with a minimum of 90 euros per guide. Additional costs may apply for items that have been ordered (such as snacks, tastings, or bicycles).
If you do not show up on the agreed-upon date, you will be charged the full amount.
Yes, subject to availability. Please try to notify us of any changes as early as possible.
In the event of extreme weather conditions (such as heavy snowfall, stormy weather, or extreme heat), guided tours may be modified: the route may be adjusted and/or shortened. Always make sure to wear appropriate clothing (rain gear, footwear, an umbrella, etc.).